Return Policy

Last Updated: October 26, 2025

At Ramrah Life Sciences, we pride ourselves on the quality and efficacy of our formulations. Due to the nature of our products (personal care, skincare, and nutraceuticals) and strict hygiene standards, we uphold a specific Return Policy.

1. Products (Skincare, Haircare, Wellness)

1.1 Hygiene & Safety

To ensure the safety of all our customers, we do not accept returns or exchanges on opened, used, or unsealed products. Once a product packaging has been tampered with or opened, it is considered non-returnable.

1.2 Damaged or Incorrect Items

If you receive a product that is damaged during transit or if you receive an incorrect item, please notify us within 48 hours of delivery.

Process: Email us at info@ramrah.com with your Order ID and clear photographs of the damaged/incorrect product.
Resolution: Upon verification, we will arrange for a replacement to be shipped to you at no extra cost. If a replacement is not available, a full refund will be processed to your original method of payment.

1.3 Cancellation

Orders can only be cancelled before they have been dispatched from our warehouse. Once shipped, an order cannot be cancelled.

2. Clinical Services & Therapies

2.1 Service Refunds

Fees paid for clinical consultations, treatments, or therapies are non-refundable. This includes IV Therapy, Laser Treatments, and other aesthetic procedures.

2.2 Packages

Pre-paid treatment packages are non-refundable and non-transferable. They must be utilized within the validity period mentioned at the time of purchase.

3. Refund Processing

For eligible product refunds (damaged/incorrect items):

Refunds will be processed within 7-10 business days after the return request is approved.
The amount will be credited back to the original source of payment (Credit Card/Debit Card/Net Banking/UPI).